, and CSM teams. - Strong prioritization skills and a practical understanding of SLA-driven workflows. - A proactive...
Enrollment support, while adhering to operational metrics and SLA requirements. Responsibilities - Provide daily support...
and refine delivery & support processes to ensure a consistent, high-quality customer experience. - Lead SLA governance... experience with incident resolution and SLA compliance. - Help desk / support operations leadership. - Experience managing...
Enrollment support, while adhering to operational metrics and SLA requirements. Responsibilities Provide daily support for the...
Enrollment support, while adhering to operational metrics and SLA requirements. Responsibilities - Provide daily support...
charges adjustments to meet the team SLA. **Qualifications**: - Excellent verbal and written communication skills...
, and clearing of unapplied or on-account cash. 1 ➢ Manage workload, resourcing, and SLA adherence, ensuring month-end close...
to support business needs. SLA Adherence Manage workload to deliver inline with required response and resolution times.... Strong ownership of tickets and proactive escalation when needed. SLA adherence High levels of collaboration with business...
individual and team performance to ensure SLA adherence and quality outcomes. - Provide structured feedback, coaching...
and refine delivery & support processes to ensure a consistent, high-quality customer experience. - Lead SLA governance... experience with incident resolution and SLA compliance. - Help desk / support operations leadership. - Experience managing...