, and interpret results for shortlists. - Maintain ATS hygiene: keep stages, notes, and tags clean;produce weekly pipeline and SLA...
duties for the support team while meeting SLA and service quality goals. - Create and monitor ticketing system to ensure...
, and tags clean;produce weekly pipeline and SLA reports. - Candidate experience: communicate within 24 hours, prep...
Enrollment support, while adhering to operational metrics and SLA requirements. Responsibilities Provide daily support for the...
supporting Operations, Call Center, or frontline teams with volume, SLA, and productivity pressures. Strong understanding...
employee lifecycle, ensuring data accuracy, SLA compliance, and adherence to internal policies. Key Responsibilities...
and refine delivery & support processes to ensure a consistent, high-quality customer experience. - Lead SLA governance... experience with incident resolution and SLA compliance. - Help desk / support operations leadership. - Experience managing...
individual and team performance to ensure SLA adherence and quality outcomes. - Provide structured feedback, coaching...
Enrollment support, while adhering to operational metrics and SLA requirements. Responsibilities Provide daily support for the...
individual and team performance to ensure SLA adherence and quality outcomes. - Provide structured feedback, coaching...