& Methodologies (e.g., Personas, Rapid Prototyping, Zendesk)Agile, SDLC, and DevOps Tools & Methodologies (e.g., SAFe, CI/CD, Jira...
sheets Tableau knowledge Ability to design, create and set-up Zendesk reports, and overall familiarity with the software...
) and productivity tools.Preferred Education & Experience (optional)Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk...
Strong DTC/eCommerce background Experience with Shopify and support platforms such as Gorgias, Zendesk, or Intercom...
platforms such as Gorgias, Zendesk, or Intercom Strong understanding of KPIs, SOPs, QA systems, refunds, chargebacks...
, ZenDesk telephony integration, and front desk operator consoles Oversee the end-to-end lifecycle of phone numbers, including... E911, ZenDesk telephony integrations, front desk/operator attendant consoles, and workforce management platforms...
Experience using CRM or ticketing tools such as Zendesk, Salesforce, Freshdesk, or similar Flexible schedule availability...
Experience using CRM or ticketing tools such as Zendesk, Salesforce, Freshdesk, or similar Flexible schedule availability...
Experience using CRM or ticketing tools such as Zendesk, Salesforce, Freshdesk, or similar Flexible schedule availability...
Experience using CRM or ticketing tools such as Zendesk, Salesforce, Freshdesk, or similar Flexible schedule availability...