: Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries... with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud). Strong typing and multitasking skills. Proficiency...
, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
, chats, emails and SMS) A general understanding of content moderation. Intermediate knowledge of CRM systems (i.e. Zendesk...
. Advanced computer literacy, with expertise in business analytics, CRM (preferably Zendesk or equivalent), and digital...
as needed via Zendesk ticketing tool. Maintain and update SOPs, job aids, and HR documentation as needed. Contribute to global...
., Zendesk, HubSpot, Gorgias, Salesforce) and an interest in automation tools (e.g., Forethought, Kodif, PixieBrix...
abilities with attention to detail. Comfort working with support platforms such as Zendesk Ability to manage multiple...
errors with the Sales team. Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance teams... (Salesforce) & ERP (Oracle/Netsuite) or similar application experience is a big plus. Zendesk experience is a plus. Intermediate...
of mobile apps, connected devices, and TVE technology Experience with Zendesk is preferred Proficiency with Office Suite...
is a must. Experience with troubleshooting and supporting hardware & software products. Strong familiarity with using CRMs like Zendesk...