., Zendesk, Salesforce Service Cloud, or similar), and AI-driven self-service tools. Data-driven approach with strong analytical...
and effective solution/proposal creation Working knowledge of Contact Centre solutions (e.g. Salesforce/Zendesk/AWS/Genesys Cloud...
support performance metrics. Familiarity with support ticketing systems like Zendesk or similar tools. Knowledge...
, managing Zendesk functionality, and setting up scalable reporting and processes to meet our growth demands. Location: Leeds... consistent performance and quality. Operational Excellence: Own the Zendesk platform: optimize its functionality, implement...
, managing Zendesk functionality, and setting up scalable reporting and processes to meet our growth demands. Location: Leeds... consistent performance and quality. Operational Excellence: Own the Zendesk platform: optimize its functionality, implement...
Python code Any additional skills/experience in my client's tech stack of Gitlab CI, Zendesk, Esper, Firebase Crashlytics...
Job Description: 🚀 Zendesk Engineer - Build, Innovate, and Optimise! ðŸŒ� Are you a Zendesk expert with a knack...? Join us as a Zendesk Engineer, where you'll play a key role in enhancing and expanding my clients' Zendesk platform globally! ðŸ...
) tools, such as ServiceNow or Zendesk, to log, track, and manage support tickets. Excellent communication skills...
. Experience with telephony/telco integrations, SIP, trunk, PBX is highly desirable. Experience with Zendesk is a nice... to (we will be moving over to Zendesk) Capability to effectively train others in technical domains. Keen attention to detail to ensure...
, software, and networking. Logging and tracking all support activities in Zendesk and ensuring customers receive timely updates...