. Assist with ticket management using internal systems (e.g., Zendesk). Support onboarding and setup of new sellers... such as Mirakl, Zendesk, or Power BI is advantageous but not essential. Ability to handle confidential information with discretion...
-specific workflows, the technical environment of Zendesk and our internal tooling, and the insurance and coverage context... - and determine where structured deep-dive investigation is required. Audit Zendesk customer service interactions against Quality...
., Genesys Cloud, NICE CXone, Google, Amazon Connect) CRM (e.g., Salesforce, Microsoft Dynamics, Zendesk) WFO/WFM (e.g., Verint...
: AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat Are you ready to become an Absorber...
Knowledge bases (Confluence, GitBook, ReadMe, Zendesk Guide) Basic coding ability (e.g. JavaScript, Python, or similar...
, Zendesk, Asana). Strong problem-solving skills with a proactive, investigative mindset. Ability to operate independently...
problems Experience with Jira and Zendesk Prior experience working with CIS systems like Netsuite, Workday, or Quickbooks...
program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk..., Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer...
and support cross-site initiatives. Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process... with ITSM platforms such as Jira, Zendesk, or ServiceNow. Fluency in English (C1) is required, or Chinese (not mandatory...
working with ticketing systems such as Zendesk or Jira Strong communication skills with a customer-first mindset Ability...