Content Editor
to extract email reports as requested. Create and/or Update content for use on Zendesk Guide help sites across Next UK...
to extract email reports as requested. Create and/or Update content for use on Zendesk Guide help sites across Next UK...
: GitHub • Zendesk & JIRA Requirements: • Solid experience in delivering Java or other JVM languages;familiarity...
and CRMs (e.g., Zendesk, Pipedrive, Salesforce) and maintaining clean, accurate account records. Fitness Industry Knowledge...
through Zendesk, including triage, SLAs and escalation. Lead technical onboarding and offboarding. Use ticket trends...
tools such as Salesforce, Zendesk or Jira Experience with international or multi-brand clients...
or ticketing tools such as Salesforce, Zendesk or Jira...
, and procedures. Maintain and update the customer-facing Help Centre and Zendesk Knowledge Base to ensure content is accurate, clear... and performance reporting. Experience using Zendesk, including: Reporting Workflow configuration Knowledge base management...
with care, turning challenges into opportunities to enhance customer satisfaction. System Management: Use Zendesk for efficient...
. Experience working in a mobile app or digital environment (Zendesk experience is a bonus). Experience in a fast-paced or startup...
using operational collaboration tooling such as Zendesk & xMatters in the context of incident workflows and on call...