, professionalism, and accuracy. Your day to day will include: Speaking with patients via phone, email, live chat, and Zendesk...
. Use Doccla tools (Zendesk/doccla platform) to log and track every interaction, ensuring consistency and strong quality... Comfortable using systems like Zendesk or similar tools Tech-Comfortable Mindset Ability to guide less tech-confident patients...
(e.g., Jira, Zendesk, Freshdesk). High attention to detail and a natural problem-solver. Highly proactive Comfortable...
computer systems and related technology Previous experience using a Customer Service CRM system, such as Zendesk Capable...
with helpdesk systems (e.g. Zoho, ServiceNow, Zendesk) Basic Microsoft 365 and Azure admin (user setup, access control, etc.) Good...
and professional under pressure. Experience with helpdesk tools (Zendesk, Intercom, Jira Service Desk). Strong organizational...
and prioritize support requests using a ticketing system (e.g., Zendesk, Jira). Offer training and guidance to customers...
and prioritize support requests using a ticketing system (e.g., Zendesk, Jira). Offer training and guidance to customers...
one. You will: Provide first-line technical support to customers via email, our customer support ticketing system (Zendesk), and getting... Familiarity with support tools like Zendesk, Jira, HubSpot, Loom, or Mintlify API experience – understanding of REST APIs...
effectively. Nice to Have: Experience with remote support tools and ticketing systems (Zendesk, Freshdesk). Background...