& Escalation Management Proactively oversee the Zendesk queue, ensuring SLAs are consistently met and stepping in on critical... is documented and shared, maintaining a robust Zendesk knowledge base, debugging guides, and external documentation Operational...
a helpdesk ticketing system (e.g. Freshdesk, Zendesk, Zoho Desk or similar) and CRM / ERP system. The ability to be proactive...
computer systems and related technology Previous experience using a Customer Service CRM system, such as Zendesk Capable...
, integrations or technical product configurations. Experience working with tools such as Zendesk, Salesforce or similar customer...
of Gainsight and Zendesk to ensure high data accuracy and accessibility. Automation Engine: Build and maintain complex rules... and automated triggers within Gainsight and Zendesk to streamline the customer journey. Maintenance & Data Integrity System...
of payment gateways or merchantacquiring. Experience using Zendesk or similar customer support platforms. Experience working...
case management system (Zendesk), ensuring the information is consistently up to date and accurate. Do you have what it...
configuration of Gainsight and Zendesk to ensure high data accuracy and accessibility. Automation Engine: Build and maintain... complex rules and automated triggers within Gainsight and Zendesk to streamline the customer journey. Maintenance & Data...
transport sector knowledge Prior experience with Zendesk, Twitter(X), Facebook and Instagram or similar customer service...
work Bonus: experience with Zendesk, Metabase, Linear, or Jira;familiarity with Care, Hospitality, or Workforce...