elevation and document production using a ticketing system (Zendesk), ensuring balanced workloads and prioritising urgent tasks...
like Salesforce or Zendesk and understanding of support operations data. Exposure to statistical or predictive modeling techniques...
like Salesforce or Zendesk and understanding of support operations data. Exposure to statistical or predictive modeling techniques...
with care, turning challenges into opportunities to enhance customer satisfaction. System Management: Use Zendesk for efficient...
support via phone, email, and live chat while maintaining accurate records in Salesforce and Zendesk. Mastering the...
knowledge of WFM and routing tools (e.g. Peopleware, Five9, Zendesk) Experience producing operational insight and performance...
data in systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk. It aims...
outputs. Able to create capacity plans to clearly identify resource requirements Experience of using Zendesk (desirable...
of interactions in support systems (e.g., Intercom, Zendesk) Support internal teams with insights on client feedback and common pain... Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) Exposure to CRM tools and customer workflows Basic...
in with helpdesk platforms like Gorgias, Zendesk ect Experience working in a high-growth or startup environment Passion for food...