with scheduled administrative tasks, as well as responding to client queries via Zendesk, helping to prioritise the needs of Kobalt... accounts or providing administrative support in a client-facing environment. Experience using Zendesk, CRM platforms...
Manage end-to-end IT support through Zendesk, including triage, SLAs and escalation. Lead technical onboarding...
. Log calls and emails clearly and accurately using Helix, IRIS and Zendesk, enabling effective escalation, reporting...&S systems including CSSM, TMS JDA, IRIS and Zendesk.(Training will be provided on the systems used in the Helpdesk Team...
such as Cinder, Zendesk QA, and Bumble's internal assessment tooling, to monitor quality and understand AI behaviour, reviewing...
using customer service CRM solutions (preferably Zendesk) and good working knowledge of MS office Excellent interpersonal...
with Zendesk or similar support tools is advantageous Hands-on experience with AI agents or chatbots is desirable Regulated...
. Navigating case management systems such as Salesforce and Zendesk to capture details accurately. Assisting customers... to small business accounting platforms or CRM software such as Salesforce or Zendesk. Strong relationship-building skills...
-savvy with HRIS, Zendesk, Jira, Confluence, Tableau, and collaboration tools like Zoom & Slack Preferred Requirements...
or other multi-stakeholder environments would be advantageous. Knowledge of platforms such as Zendesk, Freshdesk, Salesforce Service...
enquiries through Zendesk, providing timely, professional and customer-focused communication. Work closely with Seller Account...