Solutions Engineer - UK & I
in systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk. It aims to protect them...
in systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk. It aims to protect them...
/ Grafana / Docker PagerDuty / Zendesk Google Workspace / Slack / Zoom / Notion / Basecamp If you are a driven, results...
customer service platforms such as Gorgias, Zendesk, or similar systems Proficiency in using AI tools (e.g., ChatGPT...
support role. Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Intercom). Experience handling technical queries...
Operations, QA, Knowledge Management, CX tooling, or similar roles Hands-on experience with support platforms such as Zendesk...
-specific workflows, the technical environment of Zendesk and our internal tooling, and the insurance and coverage context... - and determine where structured deep-dive investigation is required. Audit Zendesk customer service interactions against Quality...
(e.g. Zendesk) Experience supporting audits or quality management systems A full UK driving licence and willingness...
. Assist with ticket management using internal systems (e.g., Zendesk). Support onboarding and setup of new sellers... such as Mirakl, Zendesk, or Power BI is advantageous but not essential. Ability to handle confidential information with discretion...
or via email. Coordinate the response to enquiries received via the helpdesk (Zendesk) ensuring a timely response...
Experience with tools including Slack, Zendesk and Tableau is advantageous, as is a background in HR/HRM Job Responsibilities...