environment, particularly in the L&D sector. Familiarity with support ticketing systems (e.g. HubSpot, Zendesk, or similar...
Operations Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include... Global Collaboration Work with Global Zendesk administrator in order to design and implement chatbot experiences Work...
, customer-first approach. Have experience with Intercom, Zendesk or similar support platforms (ideally including experience...
such as ZenDesk or Service Now. Proficient knowledge of Windows 11, Office 365 Suite, iOS, Android, and various peripherals...
, customer-first approach. Have experience with Intercom, Zendesk or similar support platforms (ideally including experience...
: Exposure to SOC tooling such as Zendesk and xMatters, and an understanding of how workflow, escalation, and incident management...
using the following would be highly advantageous: CRM systems such as HubSpot, Salesforce, Zendesk or Freshdesk Microsoft...
such as Cinder, Zendesk QA, and Bumble's internal assessment tooling, to monitor quality and understand AI behaviour, reviewing...
Experience with observability and ticketing platforms such as Datadog, Jira, Zendesk, Confluence, and PagerDuty...
and productivity KPIs. Prior experience with platforms like Gorgias, Zendesk, or Shopify, and an appetite for leveraging...