Customer Support Manager
Strong working knowledge of Zendesk and Slack Experience handling escalations, complaints or emotionally sensitive situations...
Strong working knowledge of Zendesk and Slack Experience handling escalations, complaints or emotionally sensitive situations...
collaboration tooling such as Zendesk & xMatters. Experience with a querying language such as SPL, KQL, SQL etc. in a Security...
and the people they serve. What You’ll Be Doing Managing customer orders and queries using Microsoft Office, Zendesk... points if you have: Experience with Zendesk or Sage 200 Familiarity with the medical cannabis space...
: Oversee the management of AI interfaces (Zendesk and Gainsight), focusing on advanced dialogue flow, sentiment analysis... with AI/NLP platforms, LLMs, and digital adoption tools (e.g., Zendesk Ai, Gainsight PX) Design Thinking: Strong background...
and senior leaders Oversee the ER case management system (Zendesk), ensuring accurate case tracking, reporting and data... (such as Zendesk), ensuring cases, updates and reporting are consistently accurate and well managed Outstanding communication...
, email and Zendesk) to ensure timely resolution of credit-related queries Investigating and resolving discrepancies or disputes... and reporting tools such as Power BI, Zendesk, or Credit Assist is desirable What we can offer you: Enjoy 33 days annual leave...
, professionalism, and accuracy. Your day to day will include: Speaking with patients via phone, email, live chat, and Zendesk...
tooling (for example Zendesk, Intercom or HubSpot Service) Fluent French and English, both spoken and written...
. Experience with Zendesk or familiarity with CRM systems is a strong advantage. About Contract Personnel: Contract Personnel...
platforms such as Zendesk, Five9, Amelia, or conversational AI tooling YOU (BEHAVIOURAL SKILLS) You take ownership...