Associate Product Usage Analyst (UK Remote)
and external customer relationships. 3+ years in a successful customer care role. User experience of ITS preferably Zendesk...
and external customer relationships. 3+ years in a successful customer care role. User experience of ITS preferably Zendesk...
, reducing errors, and maintaining clear audit trails across all activity, using systems such as Zendesk and Optima...
(Salesforce, Zendesk, ServiceNow, or custom case management platforms). Agent Assist Platforms;Experience implementing NICE...
elevation and document production using a ticketing system (Zendesk), ensuring balanced workloads and prioritising urgent tasks...
with care, turning challenges into opportunities to enhance customer satisfaction. System Management: Use Zendesk for efficient...
knowledge of WFM and routing tools (e.g. Peopleware, Five9, Zendesk) Experience producing operational insight and performance...
of interactions in support systems (e.g., Intercom, Zendesk) Support internal teams with insights on client feedback and common pain... Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) Exposure to CRM tools and customer workflows Basic...
in with helpdesk platforms like Gorgias, Zendesk ect Experience working in a high-growth or startup environment Passion for food...
management tools such as Notion, Slack, Zendesk and G-suite. AI Fluency: Actively use AI-assisted tools in day-to-day work (e.g...
: Exposure to SOC tooling such as Zendesk and xMatters, and an understanding of how workflow, escalation, and incident management...