Customer Support Executive
) if: You have experience working within a technical support team. You have worked with support tools like Zendesk or Salesforce before...
) if: You have experience working within a technical support team. You have worked with support tools like Zendesk or Salesforce before...
. (We use Zendesk) Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written...
. (We use Zendesk) Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written...
in one or all of: Monday.com, Contentful, an e-Course or media publishing platform Familiarity with Zendesk or similar mail management...
, Zendesk, etc) A little bit about you... Personal Ability to listen, adapt and make suggestions Ability to persuade...
managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred...
and high EQ Worked in a mobile app environment (with Zendesk experience as a bonus) Experience within a startup environment...
of Zendesk would be a plus although full training would be given. Knowledge of the Wattbike brand and products or an interest...
responses. Maintain detailed records of support interaction and solutions in Zendesk for future reference. Identify recurring...
with AML software, JIRA, Tabluea, and Zendesk. Essential Skills: ● Attention to detail. ● Strong communication skills...