and facilitate swift responses. Maintain detailed records of support interaction and solutions in ZOHO Desk/Zendesk for future...
. Experience with Zendesk, Gorgias or NetSuite would be a bonus. Why TGB? At TGB, we’re driven by passion and dedication...
Literacy: Comfortable using Zendesk and the Doccla platform to track every interaction and ensure quality control. 🧠...
, and root causes. Leverage tools such as Salesforce, Zendesk, Preset/Superset dashboards, Google Sheets, and AI-powered... such as Salesforce, Zendesk, Google Sheets, Slack, Jira, or similar operations systems. Flexibility to work assigned morning, evening...
. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g...
and communication with Application Support Management of Zendesk instance Post launch requirements gathering and prioritisation... and Salesforce CRM experience Experience with Zendesk Confident with reporting and analysis tools Knowledge of Jira...
. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g...
to stay calm under pressure Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA) Ability...
, ticketing systems, or helpdesk software such as Halo PSA, ConnectWise, Autotask, or Zendesk Background in technology...
-on experience with CX platforms such as Zendesk, Freshdesk or Front. Understanding of CX metrics such as CSAT, SLAs or similar...