support role. Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Intercom). Experience handling technical queries...
) is a strong plus. Confidence using workforce planning tools and customer service platforms (e.g. Zendesk, Intercom, or similar...
from Zendesk to Salesforce Service Cloud, alongside two new projects about to get underway: the build and rollout of NPS surveys...
Content team is responsible for developing and enhancing our platforms for Partners, Hub pages, Offers, Zendesk...
of best practice support principles. Use our ticketing platform, Zendesk, to accurately log, manage and respond to support requests...
using Zendesk and other support tools. Create reports to share with senior management for insights into frequent issues... simultaneously without dropping the ball Comfortable working with support tools such as Zendesk, and able to quickly learn new...
. Hands-on experience with CRM or ticketing systems (e.g. Zendesk) and order processing software. Experience using SAP...
, alongside Salesforce, Zendesk, and a number of bespoke operational systems. As the business continues to grow, there...
. Take ownership of assigned customer technical escalations either through monitoring Zendesk or from the customers themselves seeking...
not to. Bonus if you've trained or tuned an AI support agent (Fin, Zendesk AI) or done AI-enablement work. Proactive, curious...