Customer Support Analyst
customers via email, web chat, and phone using our online call management system (Zendesk). Communicating with customers...
customers via email, web chat, and phone using our online call management system (Zendesk). Communicating with customers...
CI/CD: GitHub Actions Monitoring & alerting: New Relic, Splunk, xMatters (or similar) Tools: GitHub, Jira, Zendesk...
Support, ServiceNow, Jira, Zendesk, ITIL Our client is looking to bring on an IT Support Specialist on an initial 3-month...
management tools such as Notion, Slack, Zendesk and G-suite. AI Fluency: Actively use AI-assisted tools in day-to-day work (e.g...
in a commercial environment Familiarity with CRM or support platforms such as HubSpot, Salesforce or Zendesk Exposure to account...
environment. Experience with Zendesk, Aircall, or similar platforms is desirable. Confident in liaising with partner...
, professionalism, and accuracy. Your day to day will include: Speaking with patients via phone, email, live chat, and Zendesk...
delivery to provide a great customer experience. Key Responsibilities Manage customer queries via Zendesk and phone...
: Exposure to SOC tooling such as Zendesk and xMatters, and an understanding of how workflow, escalation, and incident management...
AI Orchestration: Oversee the management of AI interfaces (Zendesk and Gainsight), focusing on advanced dialogue flow, sentiment...: Deep familiarity with AI/NLP platforms, LLMs, and digital adoption tools (e.g., Zendesk Ai, Gainsight PX) Design Thinking...