AI Orchestration: Oversee the management of AI interfaces (Zendesk and Gainsight), focusing on advanced dialogue flow, sentiment...: Deep familiarity with AI/NLP platforms, LLMs, and digital adoption tools (e.g., Zendesk Ai, Gainsight PX) Design Thinking...
collaboration tooling such as Zendesk & xMatters. Experience with a querying language such as SPL, KQL, SQL etc. in a Security...
delivery to provide a great customer experience. Key Responsibilities Manage customer queries via Zendesk and phone...
: Oversee the management of AI interfaces (Zendesk and Gainsight), focusing on advanced dialogue flow, sentiment analysis... with AI/NLP platforms, LLMs, and digital adoption tools (e.g., Zendesk Ai, Gainsight PX) Design Thinking: Strong background...
, email and Zendesk) to ensure timely resolution of credit-related queries Investigating and resolving discrepancies or disputes... and reporting tools such as Power BI, Zendesk, or Credit Assist is desirable What we can offer you: Enjoy 33 days annual leave...
tooling (for example Zendesk, Intercom or HubSpot Service) Fluent French and English, both spoken and written A strong...
Looking For) You possess an excellent level of written English. You are proficient with IT;experience with Google or Zendesk platforms...
., Zendesk, Salesforce). Able to balance revenue targets with a customer-first mindset. Customer-focused, empathetic...
conversations - Understanding of enterprise platforms such as Salesforce, Microsoft, ServiceNow, Adobe, HubSpot, Zendesk, Intercom...
and Zendesk is a plus. Background in software engineering or infrastructure engineering is strongly preferred. Strong...