updated on new product features and enhancements. Record all customer interactions in the Customer Management System (Zendesk...
, Pipedrive, Zendesk, Intercom…) You have been working for a B2B SaaS company for at least 3 years You are empathetic...
, coding, accessibility and Web Standards. Cosmos DB Content Management tools; Help Site Content, Zendesk Guide. Javascript...
support tools like Zendesk and know how to set up and optimise them for success. These requirements are a guide...
efficiently using Zendesk. Serve as the escalation point for complex technical issues, driving timely resolutions and maintaining... with incident management platforms (Zendesk preferred). Team-centric leadership approach - focused on supporting and collaborating...
: Experience using IT service management systems (e.g., ServiceNow, Zendesk) to manage and track support requests. Backup...
and be the escalation point of contact for restaurants and Ops teams and managing all Zendesk (restaurant online issue reporting...
what our customers prefer Zendesk Experience or Salesforce would be beneficial Experience of mapping new process solutions...
(via Zendesk). Maintain high service levels, measured via response times. About you Excellent customer service focus...
(via Zendesk). Maintain high service levels, measured via response times. About you Excellent customer service focus...