and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing...
Retail Business in Wakefield! Previous ecommerce experience Knowledge of zendesk desirable Experienced using amazon...
(Salesforce, Zendesk, ServiceNow, or custom case management platforms). Agent Assist Platforms;Experience implementing NICE...
(e.g. Zendesk, Jira, Freshdesk) Strong Excel skills and an interest in data (SQL is a bonus) Previous experience...
or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus. Analytical mindset...
Familiarity with Zendesk or similar case management tools Exposure to SLA-driven operational environments Additional language...
and performant. Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux...
. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing...
. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g...
. Key Responsibilities Strategic Leadership & Escalation Management Proactively oversee the Zendesk queue, ensuring SLAs... strategies. Ensure critical knowledge is documented and shared, maintaining a robust Zendesk knowledge base, debugging guides...