Integrate Avaya telephony systems using CTI/connectors Optimize routing, queues, skills-based routing, and agent scripting... procedures, performance tuning) Experience with Azure Entra ID / OAuth 2.0 authentication Familiarity with Avaya or similar...
integrated with Avaya or Cisco VoIP platforms. Experience performing integration of on-premise VoIP systems with hybrid... and cloud VoIP environments. Hands-on experience managing and implementing Avaya, Cisco, Microsoft Teams, and RingCentral...
implementation of enterprise-grade voice and unified communications solutions. This role blends deep expertise in Avaya, Microsoft... leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments. Lead technical discovery...
on the customer/enterprise side Vendor-side experience (NICE CXone, Genesys, Five9, Avaya, Cisco, 8x8, Zoom, RingCentral...
requirement. Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications... Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (Client) and Avaya Aura...
architectures Network management tools (i.e SNMPv3, RESTCONF) Configuring and troubleshooting of call managers (e.g. Cisco, Avaya...
., RingCentral, Avaya). Experience implementing telephony solutions for business continuity and disaster recovery. Bachelor...
architectures Network management tools (i.e SNMPv3, RESTCONF) Configuring and troubleshooting of call managers (e.g. Cisco, Avaya...
). Avaya IP Office, ESI, NEC experience desired. Ubiquiti AirMax, Unifi Networking desired. Microsoft Office Suite. Building...
landscape: NICE CXone, Genesys, Five9, Zoom, 8x8, Cisco, Avaya, Twilio, AWS Connect Credentials Formal education (Bachelor...