AVAYA Report system and report any deviance to the PM. Assist with staff training. Assist the call center during high...
Information Privacy (ethical and legal considerations). Ability to maintain and implement changes to the AVAYA system and the...
such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems...
such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems...
Skills: Telecommunications and video experience with AVAYA and ZOOM platforms. IP based telephony, PBX platforms, Digital...
tools (e.g., Cisco PBX, Avaya systems) and monitoring software for voice/digital communications Excellent customer service...
). Experience with Genesys Cloud, Genesys Engage, Cisco, or Avaya contact center platforms. Experience in GenAI or AI-enabled...
Proficiency in POTS telecom tools (e.g., Avaya PBX, Cisco Voice Gateways) and monitoring software for voice/digital systems...
Proficiency in POTS telecom tools (e.g., Avaya PBX, Cisco Voice Gateways) and monitoring software for voice/digital systems...
, Avaya, Poly, Crestron, Extron, WebEx, MS Teams, etc.). Hands-on experience with VTC infrastructure, VoIP systems...