specific to functional area and related systems Preferred Qualifications & Skills: Avaya Certifications Pay Range...
Cisco & Avaya IP phone installs, programming, and troubleshooting. Perform physical layer diagnostics using Sniffers, BERT...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
desirable) Avaya Communications certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments... technologies (Cisco UCCX/UCCE or Avaya equivalents) Prior experience in a DoD, IC, or other high-security environment...
Collaboration certifications CCNP Collaboration certification CCIE Collaboration certification (highly desirable) Avaya... Communications certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments Experience with secure...
systems (Genesys, Avaya, etc.) to ensure efficient navigation of phone tree, call distribution, and recording, etc. Provides...
, accuracy, and professional composure under pressure. Minimum Qualifications: Must have Avaya certification, OR VoIP...
troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones This position... terminology · Must be familiar with IP phone o Must be able to program Cisco phones o Must be able to install Avaya phones...
equipment for non-voice circuits. They may be asked to assist with switch maintenance and administration in Avaya and Cisco...
months of employment along with obtaining proper government clearance. Knowledge of Avaya and Cisco platforms and software...