Private Branch Exchange(PBX) Technician will support Avaya voice switching systems and associated telephony equipment... mission-critical voice and data services. Provide technical support for Avaya voice switching systems and supporting...
Technology Telephony & Contact Center Avaya Aura, Avaya CMS Enghouse Interactive CCE Genesys Cloud CX SIP/VoIP, IVR... platforms (Avaya and Genesys Cloud) Multi-vendor management across SaaS, hosted, and on-prem models At BNY, our culture...
for patients, staff, and visitors. Job Details Job Responsibilities: Operate the Avaya switchboard to handle all calls...
+years of experience with Avaya on-premise PBX systems. 2+years administering VoIP and Unified Communications..., and troubleshoot: Avaya telephony systems Media gateways IP telephones Voice circuits Safety devices Voice networking...
Avaya and call recording/workforce management applications. - Experience with VMware environments, including ESXi...
experience and Avaya small/mid market Design certified. Experience with Enterprise a plus. Experience with the following... technologies Avaya/Mitel Technical documentation, business analysis and/or technical writing experience a plus Work history...
, and payment policies. ·Current knowledge of Facets, Witness, Avaya, CCMS, and all systems used by Customer Care staff...
. Experience using workforce management, telephony, and automated call distribution tools such as Aspect, Blue Pumpkin, IEX, Avaya...
. Experience using workforce management, telephony, and automated call distribution tools such as Aspect, Blue Pumpkin, IEX, Avaya...
CRM and CCaaS platforms like Salesforce, Zendesk, Genesys, Nice, and Avaya. Telephony & Network Design: Manage the...