with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) - Hands-on experience...
Avaya phone systems (handsets, voicemail, and system servers). Manage, test, and troubleshoot analog and digital fax lines...
, Salesforce Target X, Parchment, Zoom, Outlook, Texting, and Avaya Call Center Phone System. Analyze, troubleshoot, and resolve... systems, including: Banner SIS, Target X CRM, Avaya Call Center, SARS schedule, and more. Complete outgoing calling campaigns...
desirable) Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments... technologies (Cisco UCCX/UCCE or Avaya equivalent) Prior experience in a DoD, IC, or other high-security environment Salary Min...
assignments. Utilize automated tools such as Avaya, Facets, Salesforce, Sales Cloud, Service Cloud & ePACES to perform daily...
telecoms background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN... with Microsoft, Cisco, Avaya, ClearlyIP and other telecom/network vendors is advantageous. Leadership & Communication Proven...
, sustainment, and analysis of Service Desk information and metrics, obtained from mostly the ServiceNow ITSM tool, Avaya and AWS...
. Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM...), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server...
with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) - Hands-on experience...
VoIP, telephony, SIP, SBC, circuit, and routing issues. Support systems including Avaya, Cisco, Zoom, Webex, Microsoft... troubleshooting SBCs, SIP trunks, circuits, and telephony routing issues. Experience with Avaya and Cisco on-premises voice solutions...