REQUIRED technologies (such as products, platforms, applications, equipment, operating systems, servers etc.) – Avaya, iFlow Experience...
remote support. Key Responsibilities Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems... with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus) Strong client service and communication...
, and percentages Thorough knowledge of Microsoft Office products Blue Cherry, Avaya, and or Shopify experience or experience...
and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols...
, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...
environment – Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco... and troubleshooting experience with Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams...
, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...
with contact center platforms such as Genesys, Avaya, Cresta, or similar Experience with speech analytics, intent-level analysis...
, or incident management Experience with cloud-based contact center platforms (e.g., CCaaS, Five9, Avaya, or similar) Experience...
Skills: Telecommunications and video experience with AVAYA and ZOOM platforms. IP based telephony, PBX platforms, Digital...