Data Analyst
center platforms (e.g., Nice CxOne, Five9, Genesys, Avaya) through ETL/ELT pipelines into the data warehouse and BI layer...
center platforms (e.g., Nice CxOne, Five9, Genesys, Avaya) through ETL/ELT pipelines into the data warehouse and BI layer...
application systems Microsoft applications Business support systems Avaya Telecommunications Cisco network hardware...
troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones This position... terminology · Must be familiar with IP phone o Must be able to program Cisco phones o Must be able to install Avaya phones...
Cisco and Avaya IP phones, performing day to day field installation, configuration, service, preventative maintenance...
systems and Avaya CMS. Demonstrated ability to communicate effectively both verbally and in writing. Ability to assist...
• Physical layer troubleshooting • Installing and troubleshooting Cisco and Avaya IP phones, performing day to day field...
and Switches and support of the following technologies: QOS (Quality Service) with Cisco, Avaya, Cisco Switching and Layer 2... (Lync, Avaya), IP Telephony, H.323, SIP Enterprise wireless infrastructure experience with Aruba wireless controllers...
, Cisco, Avaya, etc.) Experience configuring call routing, skill-based routing, and contact flows Familiarity with IVR...
Services, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...
Services, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...