Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
Cisco & Avaya IP phone installs, programming, and troubleshooting. Perform physical layer diagnostics using Sniffers, BERT...
Collaboration certifications CCNP Collaboration certification CCIE Collaboration certification (highly desirable) Avaya... Communications certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments Experience with secure...
desirable) Avaya Communications certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments... technologies (Cisco UCCX/UCCE or Avaya equivalents) Prior experience in a DoD, IC, or other high-security environment...
troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones This position... terminology · Must be familiar with IP phone o Must be able to program Cisco phones o Must be able to install Avaya phones...
, accuracy, and professional composure under pressure. Minimum Qualifications: Must have Avaya certification, OR VoIP...
equipment for non-voice circuits. They may be asked to assist with switch maintenance and administration in Avaya and Cisco...
months of employment along with obtaining proper government clearance. Knowledge of Avaya and Cisco platforms and software...
, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...
and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols...