contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role... contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout...
or equivalent Previous experience with Avaya's video conferencing products and its integration into the UC environment Current...
). · Background in contact center technologies such as Avaya, Genesys, or Twilio...
of Cisco CCNP Collaboration or higher certification Experience in all UC systems including Avaya video phones, Microsoft Skype...
and telecommunications technologies, i.e., Genesys Cloud, Cisco, Avaya, Zoom, faxing solutions, etc. Designs, develops, implements...
, accuracy, and professional composure under pressure. Minimum Qualifications: Must have Avaya certification, OR VoIP...
, including strong understanding of Automatic Load Balancer, Salesforce, and Avaya/IEX. Demonstrated proficiencies in HTML, SAS...
, to include Avaya/Nortel telephone switch interfaces Understanding of RF transport mediums to include cellular, microwave...
, and VoIP protocols, including hands-on experience with major platforms (e.g., Cisco Unified Communications Manager, Avaya Aura...
such as Cisco, Ring Central & Avaya voice applications or other unified communication suite programs including but not limited... to CMS, Aura messaging and conferencing, NICE in contact, Virtual Observer, Avaya One-X agent. This includes configuration...