of problems, and perform all levels of routing incident analysis. Utilize monitoring tools such as Kaseya VSA, Connectwise..., etc. Familiarity with ticketing systems such as ConnectWise Manage. Experience supporting virtual desktop environments, preferably...
reports and provide insights to the sales team and management. Learn ConnectWise Manage system for creating, maintaining...
(2012 and higher) / Active Directory. - Windows 10 and 11. - Office 365 / Microsoft 365 / Entra ID. - ConnectWise...
or tools like ConnectWise is a plus. Qualifications: Education: High school diploma or GED required. Skills...
and dispatching software. Connectwise Manage a plus Ability to prioritize and manage multiple tasks simultaneously Customer service...
ConnectWise to include, monthly recurring invoices, after hours, block time overage, and project invoices ? Monitor customer... from employees ? Assist in set up of recurring billing / agreements in ConnectWise– back up Acctg Manager as needed ? Assist the...
by entering time, expenses, and all work as service tickets in ConnectWise A successful candidate should possess: A minimum..., cybersecurity Videoconferencing solutions Hosted PBX solutions Azure/AWS Screen Connect ConnectWise Manage RMM/PSA tools...
. Proficiency in Microsoft environments and applications, ConnectWise Manage or similar ticketing systems, and Active Directory...
client billing phone calls. Maintain accurate Billing Contacts for all clients. Update invoices and records in ConnectWise... Excel, Microsoft GP and ConnectWise (or similar CRM platform) are a plus. Ability to listen, interact, collaborate...
organizational goals ConnectWise board management Provide primary customer satisfaction Department scheduling After hours on-call...