and responsibilities Responsible for entering time and expenses in ConnectWise as it occurs Understand processes in ConnectWise... by completing assigned training materials and blueprints on ConnectWise University All other duties as assigned Minimum...
in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the... under pressure and meet deadlines Experience with Connectwise a plus Must pass pre-employment background check and drug test...
-V virtualization experience Experience managing corporate firewalls and backup platforms Nice to have ConnectWise Manage, NinjaOne...
and opportunities in ConnectWise and remain compliant with defined policies and procedures Attend weekly sales meetings and ensure... time and expenses in ConnectWise as it occurs Understand processes in ConnectWise by completing assigned training...
. Manage engineer calendars and schedules in ConnectWise. Review and process incoming service requests from email, phone..., and dispatch information in ConnectWise. Reschedule work as necessary to accommodate higher-priority issues. Track staff...
Familiarity with RMM and PSA tools (ConnectWise preferred) Preferred Qualifications Certifications such as Security...
. PREFERRED SKILLS: Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms. Experience...
and deliverables using ConnectWise Manage. Ticket Management: Update ticket statuses with clear, concise notes to ensure seamless...
of commitments in ConnectWise. Service awareness of customers' key IT services for which support is being provided. Interact...
) or recurring revenue environment Proven success in IT planning and budgeting Proficiency with ConnectWise, SonicWALL, Ubiquiti...