Jr. Systems Engineer
preferred. Experience with ConnectWise Manage, ConnectWise RMM, Microsoft Intune, Azure, Meraki, Fortinet, SentinelOne, Auvik...
preferred. Experience with ConnectWise Manage, ConnectWise RMM, Microsoft Intune, Azure, Meraki, Fortinet, SentinelOne, Auvik...
tickets in ConnectWise Manage Apply ITIL-based ticket classification (Incident, Request, Problem, Change) Resolve issues... / Entra ID Basic networking (IP, DNS, VPN) Experience working in a ticket-driven environment (ConnectWise preferred...
systems such as ConnectWise, Autotask, or similar MSP tools Excellent communication skills—able to translate technical...
& DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record..., RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect...
systems such as ConnectWise, Autotask, or similar MSP tools Excellent communication skills—able to translate technical...
contacts to keep visits on schedule and manage changes Create and maintain projects within ConnectWise, ensuring accurate... with ConnectWise or a similar PSA platform Experience working for a Managed Services Provider (MSP) or IT consulting firm...
: ConnectWise (PSA and RMM) IT Glue (documentation) SentinelOne (endpoint protection) Duo (multi-factor authentication...
with RMM and PSA platforms (ConnectWise experience strongly preferred) Excellent troubleshooting and autonomous problem...
Document all work performed within the PSA system, ConnectWise experience desired. Escalate complex issues appropriately... Preferred Qualifications CompTIA A+, Network+, or equivalent technical training Experience with ConnectWise Manage or similar...
, and strategic planning skills. Strong familiarity with MSP tools (e.g., ConnectWise, HubSpot/Salesforce, IT Glue). High energy...