Technical Account Manager
in relevant technologies and systems. Strong proficiency with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks...
in relevant technologies and systems. Strong proficiency with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks...
, ConnectWise Sell, QuoteWerks, or similar) and a working understanding of WBS construction A small-business-owner mentality...
software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.) Ability to prioritize...
in ConnectWise and partnering with In-Telecom Remote Support for escalations. This is a salaried position, working Monday through... Ticket Management Monitor and update tickets in ConnectWise or other PSA systems Document resolutions, time spent...
support tools and remote desktop protocols Tools & Systems (Preferred): PSA/Ticketing systems (Autotask, ConnectWise...
RMM and ConnectWise or similar PSA software desirable Strong work ethic, attention to detail, problem-solving skills..., and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale, FL need...
(ConnectWise Manage experience is a strong plus) Knowledge of Windows and Mac OS troubleshooting fundamentals Proficiency... Experience in an MSP or IT services environment A+, Network+, or other relevant certifications Familiarity with ConnectWise...
, and release coordination Use ConnectWise for service management, incident tracking, and operational workflows Establish SLAs...
with Connectwise RMM/PSA platforms, ScalePad, H umanizeIT, Hudu, and ImmyPot Job Benefits Medical Dental Vision Life 401k...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., NinjaOne, ConnectWise, Automate/ScreenConnect, Sophos, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...