in relevant technologies and systems. Strong proficiency with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks...
, ConnectWise Sell, QuoteWerks, or similar) and a working understanding of WBS construction A small-business-owner mentality...
software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.) Ability to prioritize...
in ConnectWise and partnering with In-Telecom Remote Support for escalations. This is a salaried position, working Monday through... Ticket Management Monitor and update tickets in ConnectWise or other PSA systems Document resolutions, time spent...
support tools and remote desktop protocols Tools & Systems (Preferred): PSA/Ticketing systems (Autotask, ConnectWise...
RMM and ConnectWise or similar PSA software desirable Strong work ethic, attention to detail, problem-solving skills..., and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale, FL need...
(ConnectWise Manage experience is a strong plus) Knowledge of Windows and Mac OS troubleshooting fundamentals Proficiency... Experience in an MSP or IT services environment A+, Network+, or other relevant certifications Familiarity with ConnectWise...
, and release coordination Use ConnectWise for service management, incident tracking, and operational workflows Establish SLAs...
with Connectwise RMM/PSA platforms, ScalePad, H umanizeIT, Hudu, and ImmyPot Job Benefits Medical Dental Vision Life 401k...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., NinjaOne, ConnectWise, Automate/ScreenConnect, Sophos, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...