Familiarity with RMM and PSA tools (ConnectWise preferred) Preferred Qualifications Certifications such as Security...
, prioritize, and escalate tickets appropriately in ConnectWise Manage, ensuring accurate documentation and time entries. Respond... verification, and health checks via ConnectWise Automate. Documentation & Knowledge Management Create and maintain accurate...
within ConnectWise in relation to project timelines. Project Information Review: Reviews all information with key personnel to address...
ticketing systems (ConnectWise, Autotask, Service Now, JIRA, Salesforce). Attributes That Will Drive Success: Time...
Active Directory certifications, strongly preferred. Experience with ITSM ticketing systems (ServiceNow, Jira, ConnectWise...
platforms (HubSpot, ConnectWise, Salesforce) and pipeline management Highly coachable, accountable, and able to operate...
Technical competency with scheduling and resource management products. ConnectWise experience preferred Soft Skills...
platforms such as ConnectWise, Autotask, or NinjaOne What Success Looks Like You take ownership. You communicate...
user lists for clients Audit Ingram invoice for accuracy and reconcile to ConnectWise client agreements Oversee... escalations for client user counts/billing ticket issues pertaining to ConnectWise service tickets and agreements. Including...
, quoting/CPQ, documentation, and MSP tools such as Salesforce, ConnectWise, Autotask, IT Glue, Quotewerks, or similar platforms...