to Have PSA and RMM familiarity: Experience with MSP operational tooling including ConnectWise, Autotask, NinjaOne, or HaloPSA...
: Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA...
Duties and Responsibilities Utilize IT Service Management (ITSM) systems (e.g., ConnectWise, ServiceNow, Jira Service... such as ConnectWise, ServiceNow, or Jira Service Management. 2 years previous customer service experience. Excellent with oral...
, Kaseya, ConnectWise, or similar) Microsoft 365 and cloud environments Cybersecurity solutions (MFA, EDR, backups...
except for e-automate. The systems you are responsible for are Connectwise, CEO Juice, FM Audit, and any other systems that are added...
security technologies, low-voltage systems, and service best practices. Use ConnectWise, Smartsheet, and related systems... or compliance standards such as UL 2050, PSP, or similar. Working knowledge of ConnectWise Manage, BrightGauge, Smartsheet...
sales Sales training Familiarity with ConnectWise, Salesforce, and HubSpot Job Benefits Medical insurance Vision...
productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.... Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level...
, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer...
across multiple concurrent projects using tools such as ConnectWise Manage, Smartsheet, and other required platforms Prepare... Experience using PSA, ticketing, and project management tools (e.g., ConnectWise, Autotask, Jira, Asana, Smartsheet, MS Project...