Tier 2 IT Technician
within a PSA/ticketing system (ConnectWise) to track, prioritize, and resolve support tickets in a timely manner Collaborate...
within a PSA/ticketing system (ConnectWise) to track, prioritize, and resolve support tickets in a timely manner Collaborate...
service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
preferred Proven ability to generate new business and build pipeline independently CRM experience required;ConnectWise...
include Microsoft 365, Azure, AWS, GCP, Salesforce, ServiceNow, HubSpot, ConnectWise, Autotask, Clio, ERP platforms...
preferred Proven ability to generate new business and build pipeline independently CRM experience required;ConnectWise...
and sales analytics tools, ConnectWise and HubSpot a plus. Willingness to travel within the DMV. What We Offer: $55-65k...
, and resource assignments accurate in ConnectWise or other project management systems. Communicate scheduling conflicts, resource... Excel and ConnectWise to track and analyze project financials, including budget variances, resource allocation, cost...
(ServiceNow, Jira Service Management, Freshservice, Zendesk, Autotask, Connectwise or similar) and an understanding of SLAs...
. Experience with ticketing systems such as MS Dynamics, Connectwise, ServiceNow, monitoring tools Auvik, Virsae, and reporting...
, addressing complex problems through various communication channels, including telephone, email, WhatsApp, FaceTime, ConnectWise...