of service requests. Manage tickets in ConnectWise, ensuring detailed documentation of all customer interactions, technical...., ConnectWise, ScreenConnect, RMM platforms). Experience supporting and troubleshooting firewalls, switches, VPNs, and wireless...
Experience with Sage Intacct and ConnectWise Manage Experience supporting month-end close processes Experience with expense...
teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance...
practices. Experience with PSA/CRM tools (e.g., ConnectWise) for managing tickets, opportunities, and client data...
, availability, and security (PRTG, Remote Manager, ConnectWise) Troubleshoot connectivity issues and coordinate with ISPs...
and expenses in ConnectWise as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise... by completing assigned training materials on the ConnectWise University. Who You Are: You have 3-5 years of solid experience...
Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Azure and AWS Hyper-V and VMware Cisco, Meraki...
environments Experience with RMM tools such as ConnectWise Automate and PowerShell scripting Strong documentation and process...
‑on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project. Familiarity...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...