IT Support Services II - Help Desk
Experience: • Experience with ConnectWise • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert...
Experience: • Experience with ConnectWise • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert...
(MSP) and familiarity with ticketing systems (such as ConnectWise, Autotask, or Kaseya) 3-4 years of experience handling...
protocols, hardware, and troubleshooting techniques Experience with the following is a plus but not required: Connectwise Suite...
and resolve it Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping Ability to work well...
, or project-based business environment, preferred. Experience with Sage Intacct and Connectwise, preferred Benefits...
, or project-based business environment, preferred. Experience with Sage Intacct and Connectwise, preferred Benefits...
. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client... with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management...
with ConnectWise Manage or a comparable PSA/ticketing platform. Familiarity with EOS, Ninety, or another structured business operating...
connectivity solutions Backup and disaster recovery solutions Endpoint security / EDR solutions ConnectWise Automate or similar...
skills Experience in project management is a plus Experience with ConnectWise preferred Ability to work after hours...