that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
Certifications (AZ-104, AZ-305, MD-102, etc.) CCNA/CCNP, VCP, ITIL Experience with Autopilot, Intune, automation, or ConnectWise...
with the following: ConnectWise or similar ticket or case management system Microsoft Office applications Kaseya...
and other applications such as ConnectWise, ServiceNow, Kaseya, Previous hands-on experience in the following areas is required: Microsoft...
software (e.g., ConnectWise Manage) Troubleshoot and resolve complex client issues, performing root-cause analysis...
including Microsoft Role Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, etc. Experience with ConnectWise (Manage...
and basic Linux server support Troubleshoot and upgrade Microsoft SQL databases Manage IT ticketing system (ConnectWise... (Not Required, but a Plus!) Hands-on experience with ConnectWise or similar IT ticketing systems Experience in an MSP (Managed Services Provider) or IT...
such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace...
RMM and ConnectWise or similar PSA software desirable Strong work ethic, attention to detail, problem-solving skills..., and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale, FL need...
experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support...