IT Support Engineer - Helpdesk ServiceDesk (Work from home)
ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!) Monday.com 🛠 Devices & Infrastructure Fortinet Firewalls...
ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!) Monday.com 🛠 Devices & Infrastructure Fortinet Firewalls...
. Knowledge of ITIL standards and experience managing MS licensing. Knowledge of ConnectWise Manage and ConnectWise Sell...
and develop understanding of the innerworkings of ConnectWise purchasing, drop ship and project set up....
Servers & storage: Dell End-user hardware deployments: Dell Ticketing/PSA: ConnectWise Cloud Monitoring/management...
. Integrate platforms such as ConnectWise Manage, Microsoft Graph, IT Glue, NinjaRMM, Pax8, SentinelOne, and other MSP tools...: Familiarity with platforms such as Rewst, ConnectWise Manage, IT Glue, NinjaRMM, Pax8, Microsoft Graph, Entra ID, or related MSP...
within required systems (e.g., ConnectWise) Prepare for and participate in weekly project status check-ins Identify and raise risks...
within required systems (e.g., ConnectWise) Prepare for and participate in weekly project status check-ins Identify and raise risks...
authentication (MFA) Printers and peripheral devices Basic networking concepts (DNS, DHCP, TCP/IP) ConnectWise Manage... and/or ConnectWise Automate SentinelOne, Proofpoint, or similar security platforms RMM and MSP toolsets Soft Skills & Expectations...
., ConnectWise, ServiceNow, JIRA, Zendesk). Excellent problem-solving skills and the ability to troubleshoot complex technical.... Preferred Experience: Experience with ConnectWise. Certifications such as Network+, or Microsoft Certified Solutions Expert...
environments) Comfortable in service and project management tools (e.g., ConnectWise, Asana) with disciplined system-of-record...