vCIO
with Connectwise RMM/PSA platforms, ScalePad, H umanizeIT, Hudu, and ImmyPot Job Benefits Medical Dental Vision Life 401k...
with Connectwise RMM/PSA platforms, ScalePad, H umanizeIT, Hudu, and ImmyPot Job Benefits Medical Dental Vision Life 401k...
client issues as assigned Document all work and resolve issues efficiently in ConnectWise Manage Communicate effectively...
Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue...
. Manage and prioritize ConnectWise tickets with strong organization, follow-through, and visibility. Work with peers... (ConnectWise preferred). Skills for Success Clear and concise written communication. Highly accountable and ownership-driven...
, and repair malfunctioning devices. · Accurately capture device issues and associated components in ConnectWise tickets...
purposes of automation, such as through PowerShell, batch files, VBScript Knowledge of RMM products such as ConnectWise...
tracks and completes tasks and follows up on open items via ConnectWise Responds proactively to requests for information...
. Relative industry certifications including Microsoft, CompTIA, etc. Familiarity with ConnectWise or similar ticketing system...
, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...
calls and chat requests from our call center. Identify incoming service requests within ConnectWise Triage board and remove... dispatch and/or coordination experience is highly desired. Experience with ConnectWise or similar ticketing systems is highly...