and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature... in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end of the current shift...
network performance, CCTV networks, and managed services (ConnectWise). Manage infrastructure vendors like Connectivity Point...
, ConnectWise), ticketing systems, and ITIL practices. Excellent troubleshooting, communication, and documentation skills. Ability...
them Own the sales pipeline for your accounts in ConnectWise Manage, from opportunity to close Support new client...
and expenses in ConnectWise as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise... by completing assigned training materials on the ConnectWise University. Who You Are: You have 3-5 years of solid experience...
, Fortinet, Lenovo, and other strategic OEM partners.Use ConnectWise and distributor pricing tools, including Ingram Micro, TD... and maximize deal profitability through proper registration and pricing strategy.Maintain complete, accurate records in ConnectWise...
· ConnectWise and MSP experience +++ · Cisco and Meraki experience +++ · Thorough knowledge of Windows 10 and Mac OS X...
certifications Experience with RMM platforms such as NinjaOne, ConnectWise, Datto, or Kaseya Experience with MDM platforms...
solutions is strongly preferred. Technical Tools & Systems: Experience using PSA platforms such as ConnectWise, Microsoft...
sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company... platforms (e.g., ConnectWise) Other relative duties as assigned Minimum Qualifications High school diploma or equivalent...