, and support documentation. Service Desk Operations Resolve customer issues remotely using tools such as ConnectWise, Bomgar...
in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the... under pressure and meet deadlines Experience with Connectwise a plus Must pass pre-employment background check and drug test...
providers. Familiarity with platforms common in the IT channel: ConnectWise, Autotask, HubSpot, ServiceNow, Salesforce...
Team to identify recurring issues. Track service requests using ConnectWise Manage Ensure all work is logged... with remote supports tools (e.g., ConnectWise) Restaurant or hospitality experience...
network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM... solutions and backup systems. ConnectWise Administration Utilize ConnectWise RMM and PSA for ticketing, automation...
o ConnectWise PSA software/ AutoTask PSA o Wireless Technologies o Experience with advanced troubleshooting server issues...
/week Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise...
with ConnectWise or another PSA tool is required. Managed Services Providers (MSP) experience is required. Must be proficient...
and SLA-driven environments Experience with ConnectWise Proven ability to manage high-volume ticket environments Experience...
audit submissions. Provide ongoing production support for ConnectWise, Acumatica and other business applications Provide... by others. Experience supporting application integrations and data flows. Experience supporting business applications including ConnectWise...