IT Support Services I - Help Desk
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
, coordination, or customer service roles (IT industry preferred). Familiarity with service ticketing systems (like ConnectWise...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
Qualifications) Experience using ConnectWise or comparable enterprise ticketing/helpdesk platforms Strong expertise in Windows...
Qualifications) Experience using ConnectWise or comparable enterprise ticketing/helpdesk platforms Strong expertise in Windows...
, Wi-Fi) + firewall/VLAN concepts (Cisco/Meraki exposure is a plus) MSP tooling (ticketing/RMM such as ConnectWise/Kaseya...
is heavily systems-based and requires daily use of operational tools such as ConnectWise and Quoter. While this position... proper handoff to billing Operational & Billing Support Work primarily within ConnectWise to: Maintain accurate...
, presentation, and organizational skills. Proficiency with sales management software and CRM, preferably ConnectWise...
experience. Experience with the following systems is a plus: ConnectWise Manage PSA Datto RMM Cisco Meraki Why Work...