Service Desk Technician III
software (e.g., ConnectWise Manage) Troubleshoot and resolve complex client issues, performing root-cause analysis...
software (e.g., ConnectWise Manage) Troubleshoot and resolve complex client issues, performing root-cause analysis...
including Microsoft Role Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, etc. Experience with ConnectWise (Manage...
experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support...
such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace...
such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace...
(i.e., ConnectWise) Maintain proficiency in dominant business technology such as Microsoft Office Strong understanding and proficiency...
experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support...
: ConnectWise, LabTech Microsoft Intune Microsoft Copilot Azure and AWS Windows Desktop and Server Operation Systems Mac OS MS...
tickets, documentation, and communication through ConnectWise or similar tools. Maintain and support network devices...
, and targeted outreach. Build and maintain a robust sales pipeline using ConnectWise Manage (PSA/CRM). Conduct discovery meetings..., cloud services). Experience using a CRM or PSA platform like ConnectWise Manage, Salesforce, HubSpot, Pipedrive or similar...