, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...
of service requests. Manage tickets in ConnectWise, ensuring detailed documentation of all customer interactions, technical...., ConnectWise, ScreenConnect, RMM platforms). Experience supporting and troubleshooting firewalls, switches, VPNs, and wireless...
practices. Experience with PSA/CRM tools (e.g., ConnectWise) for managing tickets, opportunities, and client data...
Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Azure and AWS Hyper-V and VMware Cisco, Meraki...
environments Experience with RMM tools such as ConnectWise Automate and PowerShell scripting Strong documentation and process...
and expenses in ConnectWise as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise... by completing assigned training materials on the ConnectWise University. Who You Are: You have 3-5 years of solid experience...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...
ConnectWise for job details, documentation, and check-in/out Work alongside another technician when needed, but operate...
· ConnectWise and MSP experience +++ · Cisco and Meraki experience +++ · Thorough knowledge of Windows 10 and Mac OS X...
and resolve it Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping Ability to work well...