services clients in a fast-paced services environment Familiarity with PSA/RMM tools (e.g., ConnectWise, Autotask, Datto...
or similar MDM solutions Required experience with the following: ConnectWise or similar ticket or case management system...
Experience: • Experience with ConnectWise • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
sales Sales training Familiarity with ConnectWise, Salesforce, and HubSpot Job Benefits Medical Insurance Dental...
Document all work performed within the PSA system, ConnectWise experience desired. Escalate complex issues appropriately... Preferred Qualifications CompTIA A+, Network+, or equivalent technical training Experience with ConnectWise Manage or similar...
with RMM and PSA platforms (ConnectWise experience strongly preferred) Excellent troubleshooting and autonomous problem...
& DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record..., RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect...
contacts to keep visits on schedule and manage changes Create and maintain projects within ConnectWise, ensuring accurate... with ConnectWise or a similar PSA platform Experience working for a Managed Services Provider (MSP) or IT consulting firm...
: ConnectWise (PSA and RMM) IT Glue (documentation) SentinelOne (endpoint protection) Duo (multi-factor authentication...