Director of Operations
Experience with industry PSA tools such as ConnectWise, Autotask, or similar platforms Technical acumen: Hardware, software...
Experience with industry PSA tools such as ConnectWise, Autotask, or similar platforms Technical acumen: Hardware, software...
Experience: Experience with ConnectWise Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert...
, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...
-driven environment is a plus. Experience with App River, Microsoft 365/admin, Elevent, Mailchimp, Jotform, ConnectWise...
, email, and our client portal Triage and dispatch service tickets using ConnectWise, ensuring prompt and accurate scheduling Coordinate... systems (ConnectWise is a plus) Self-starter mindset with a collaborative, team-first attitude Valid driver’s license...
, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP preferred. Supervisor experience preferred... IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech...
with ConnectWise or similar systems (Autotask, Halo, etc.) preferred Highly organized and detail-oriented Comfortable in a customer...
administration Familiarity with ticketing/PSA systems (e.g., ConnectWise, Autotask, HaloPSA, Zendesk) Experience using RMM tools... (e.g., NinjaOne, Datto, N-able, ConnectWise Automate) Understanding of endpoint security tools and MFA concepts Soft...
, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP. Interpersonal skills...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...