with ConnectWise Manage or similar ticketing systems RMM/remote management tool experience Experience supporting Apple products...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
with Cisco DUO Experience with ConnectWise Experience with SonicWall Firewalls What you'll do as the Junior Implementation...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
- Corporate Antivirus Support, VPN Connectivity Support Knowledge and experience using a ticketing system such as ConnectWise... and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate...
impact of issues to accurately prioritize and categorize tickets within the ITSM platform (e.g., ConnectWise, ServiceNow... such as ConnectWise, ServiceNow, Remedy, Jira, or similar platforms. Leadership: The ability to lead a team and maintain composure...
. Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA). Strong customer...
Daily use of RMM and PSA platforms (ConnectWise, NinjaOne, Autotask, etc.) Create and maintain PowerShell scripts...
-RP, or similar) Experience with ticketing and PSA systems (Autotask, ConnectWise, Jira) Experience working in an MSP...