tools (such as ConnectWise) and security platforms (such as Guardz, Meraki, or SentinelOne) is a plus. Strong problem...
tools (e.g., ConnectWise, Autotask) and RMM platforms Experience with QBRs and IT strategy planning Strong problem-solving...
(Professional Services Automation) Tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, Netsuite OpenAir, Connectwise...
, and support documentation. Service Desk Operations Resolve customer issues remotely using tools such as ConnectWise, Bomgar...
o ConnectWise PSA software/ AutoTask PSA o Wireless Technologies o Experience with advanced troubleshooting server issues...
audit submissions. Provide ongoing production support for ConnectWise, Acumatica and other business applications Provide... by others. Experience supporting application integrations and data flows. Experience supporting business applications including ConnectWise...
, coordination, or customer service roles (IT industry preferred). Familiarity with service ticketing systems (like ConnectWise...
with ConnectWise or another PSA tool is required. Managed Services Providers (MSP) experience is required. Must be proficient...
and SLA-driven environments Experience with ConnectWise Proven ability to manage high-volume ticket environments Experience...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...