with Cisco DUO Experience with ConnectWise Experience with SonicWall Firewalls What you'll do as the Junior Implementation...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...
with PSA/RMM tools (ConnectWise, HaloPSA, N-able, or similar) Strong customer-facing communication (phone/video...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...
to dive deeper. · Administrative Tasks: Enter time and expenses in ConnectWise PSA, attend scheduled meetings, and complete...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
- Corporate Antivirus Support, VPN Connectivity Support Knowledge and experience using a ticketing system such as ConnectWise... and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate...
. Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA). Strong customer...
impact of issues to accurately prioritize and categorize tickets within the ITSM platform (e.g., ConnectWise, ServiceNow... such as ConnectWise, ServiceNow, Remedy, Jira, or similar platforms. Leadership: The ability to lead a team and maintain composure...