Services Operations Manager, Post Sales Delivery
(Professional Services Automation) Tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, Netsuite OpenAir, Connectwise...
(Professional Services Automation) Tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, Netsuite OpenAir, Connectwise...
sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company... platforms (e.g., ConnectWise) Other relative duties as assigned Minimum Qualifications High school diploma or equivalent...
organization and time management skills Proficiency with Salesforce, ConnectWise Manage, and ticketing systems. Previous sales...
tools (e.g., ConnectWise, Autotask) and RMM platforms Experience with QBRs and IT strategy planning Strong problem-solving...
, and support documentation. Service Desk Operations Resolve customer issues remotely using tools such as ConnectWise, Bomgar...
in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the... under pressure and meet deadlines Experience with Connectwise a plus Must pass pre-employment background check and drug test...
providers. Familiarity with platforms common in the IT channel: ConnectWise, Autotask, HubSpot, ServiceNow, Salesforce...
Team to identify recurring issues. Track service requests using ConnectWise Manage Ensure all work is logged... with remote supports tools (e.g., ConnectWise) Restaurant or hospitality experience...
network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM... solutions and backup systems. ConnectWise Administration Utilize ConnectWise RMM and PSA for ticketing, automation...
o ConnectWise PSA software/ AutoTask PSA o Wireless Technologies o Experience with advanced troubleshooting server issues...