Sr. Director, Customer Success
with Gainsight, Salesforce, or similar CS/CRM tooling at scale....
with Gainsight, Salesforce, or similar CS/CRM tooling at scale....
like “selling” Process & Tool Mastery: CRM Tool (e.g. Salesforce, Gainsight, etc) expert, meticulous documentation with actionable...
using tools like Salesforce and Gainsight Communication: Ability to communicate clearly and effectively with customers...
department to produce effective campaigns Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight Follow...
of business, including renewal and expansion targets. Working knowledge of CS platforms and tooling (e.g., Totango, Gainsight...
across CX tools like Zendesk, Salesforce, Rocketlane, Gong and Gainsight Gather requirements from CX Operations leaders... across Zendesk, Salesforce, and Gainsight Build tools and automations for ticket routing, case summarization, sentiment analysis...
, wastewater, stormwater). Solid technical proficiency with Cityworks, Esri GIS, and Gainsight or Salesforce CRM...
/ ecosystem / channel organizations Familiarity with Clari, MEDDPPICC, Gainsight, and PowerBI Experience building or scaling...
adoption, and assess overall product utilization. Experience with CRM and success management tools (Salesforce, Gainsight...
pipeline using Salesforce and Gainsight on a daily basis to manage sales pipeline, track customer stages, measure pipeline...