ante incidentes. Registrar y documentar eventos, soluciones y buenas prácticas, asegurando el cumplimiento de los SLA. Apoyar...
, capacidad para resolver incidentes, trabajar con SLA en entornos AMS, gestionar requerimientos evolutivos y coordinarse...). Atender requerimientos e incidentes en AMS, trabajando con SLA y estándares de calidad. Realizar análisis funcional...
of detailed product/SLA level reporting, presenting actionable insights to both technical and non-technical stakeholders...
and performance tuning under high availability SLA environment. - Experience with AWS, GCP, Azure is good to have. - Knowledge...
and stakeholder feedback. - Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance... SLA governance and compliance across client contracts, ensuring alignment with internal standards and mitigating financial...
y el cumplimiento de los SLA establecidos. Asegurar el uso óptimo de las herramientas de gestión de tickets. Analizar métricas...
- You will lead recruiters and account managers, ensure SLA adherence, resolve delivery bottlenecks, and maintain high client... Client Delivery & SLA Ownership - Own all active searches across client accounts - Monitor timelines, shortlist quality...
across all channels including OTA platforms within SLA and maintains high-quality communication. - Knows key details of main MVR... Outcomes - Recognized as a top-performing Guest Experience Representative with consistent SLA, CSAT, and resolution metrics...
, configurations, and access permissions. - Respond promptly to incidents and security alerts to meet SLA and compliance requirements...
de Petición e Investigaciones SIC. - Monitorear permanentemente el cumplimiento de SLA, calidad y oportunidad en los casos...