del grupo. 30% de descuento en las marcas de SLA (Converse, Nike, Sportline, entre otras) Calidad de vida: contamos...
hierarchy and management unit assignments Effectively process tickets w/in SLA guidelines Your experience should include...
of SLA Work to establish Partner Program specific KPIs across multiple dashboards Manage shared inbox for both external...
practices. - Help improve NFRs, SLA compliance, and performance of end-to-end flow. Specific accountabilities: Analyze...
status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery... management processes (SLA’s, OLA’s or any other contractual targets) 9. Commercial Management: assists with the planning...
management processes to ensure end users requests are handled and addressed within the defined SLA's Proactively evaluate new...
of tools, technologies, and frameworks to improve engineering practices. - Helping in improving NFRs, SLA compliance...
dashboards to monitor for orders/messages outside of SLA Work to establish Partner Program specific KPIs across multiple...
Tickets and Calls are responded within SLA timescales and to a high standard. 6. Support System Maintenance Testing. 7. Liaise... needed. REQUIREMENTS 1. 100% Attainment of customer SLA agreements. 2. Demonstrate professionalism and act responsibly. 3. Adherence...
- Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non... to contractual agreement or service management processes (SLA’s, OLA’s or any other contractual targets) - Commercial Management...