, e-Services). - Working in accordance with NICE support process, procedures, contractual SLA’s - Documenting all customer... interactions in CRM tool in accordance with SLA. Qualifications: - Excellent verbal and written communication skills in English...
service delivery. - SLA Monitoring & Management: Establish, monitor, and enforce Service Level Agreements (SLAs). Regularly... report on SLA performance and implement corrective actions as needed. - Escalation Matrix: Design and manage escalation...
such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Service Level Agreements (SLA) while overseeing day-to-day...
to assess performance against standard procedures and Service Level Agreements (SLA's) Seeks opportunities to improve...
Agreements (SLA’s). Topic areas span the spectrum of an employee’s life cycle including resourcing and recruitment, reward...
. The local team will focus on supporting operations portfolios globally and the successful delivery of services as per SLA...
of customer service orientation in accordance with established Service Level Agreements (SLA’s). Topic areas span the spectrum...
. The local team will focus on supporting operations portfolios globally and the successful delivery of services as per SLA...
to assess performance against standard procedures and Service Level Agreements (SLA’s) Seeks opportunities to improve...
and Collections. Extensive knowledge of operational metrics (e.g., CSAT, FCR, NPS, AHT, SLA, ADH, RPC, Occupancy). Proficiency...