: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the... management processes (SLA’s, OLA’s or any other contractual targets) - Commercial Management: assists with the planning...
accordance with end user contractual SLA’s. - Investigate and resolve customers’ issues using product knowledge, excellent...
by the client (SLA or equivalent documents) - Hardware Planner DC in the Colombia to support clients. - Proactively...
: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the... management processes (SLA’s, OLA’s or any other contractual targets) - Commercial Management: assists with the planning...
number of conversion rates, and SLA. They provide regular reports to management on their activities and results. Must haves - 2+ years...
manner (according to the SLA and KPI). Report daily metrics. The person in this position must maintain a positive working...
guidance and ensuring a positive customer experience by delivering on SLA timelines. - Collaborate effectively with global...
hierarchy and management unit assignments Effectively process tickets w/in SLA guidelines Your experience should include...
of SLA Work to establish Partner Program specific KPIs across multiple dashboards Manage shared inbox for both external...
provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services..., measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA...