are followed up and resolved accurately, efficiently and according to the relevant SLA and Diageo strategy. Logistics Advisor tasks...
’s, clients’ SOP/IOP/SLA and company’s procedures compliance, focusing always on a high customer service level. - Accomplish...’s SOP/IOP/SLA specifications. - Report any deviation to the operation as mapped in client’s SOP/IOP/SLA. In case...
of tools, technologies, and frameworks to improve engineering practices. - Helping in improving NFRs, SLA compliance...
environment and manage SLA’s (TAT, Productivity, Quality) effectively. Respond to ad-hoc requests for data/information/analysis...
provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services..., measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA...
and resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client...
provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services..., measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA...
- Logging calls and escalating to 2nd line / R&D; as per SLA’s - Provide Autocab customers with a point of ownership throughout...
. - Monitor various queues for incoming transactions and ensure they are actioned promptly as per SLA. - Ensuring... and external. - Ensure the team implements best practices to meet SLA and accuracy targets. - Track defects and productivity...
to the mission. Objective. Responsive. Trusted. SPA’s Sea Land Air (SLA) Division supports a diverse portfolio of national... our clients’ success, SLA Division acts as trusted agents to senior decision-makers and key leaders and excels at providing data...