Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA...
Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA...
to incidents;resolve, triage, or escalate as appropriate to meet and exceed SLA metrics. Support and maintain key production...
to incidents;resolve, triage, or escalate as appropriate to meet and exceed SLA metrics. Support and maintain key production...
and inclusion initiatives, SLA improvements, among others. Utilizing our Successfactors ATS to ensure that all information is kept... and future needs and fostering diverse team. Understanding of recruiting metrics and reporting standards. Familiarity with SLA...
within 24-hour SLA Document customer interactions and requirements Process Optimization Follow established workflows...
and procedures to resolve all clientqueries Resolve client queries as per the SLA's defined in thecontract Access and maintain...
Agreement (SLA) with suppliers. Engage actively in spend management for Indirect spend & services and transportation...
with Auxis executive and BPO management on all client activities, performance, issues, risks and SLA and regulatory compliance... with established guidelines and client requirements. Ensure Service Level Agreement (“SLAâ€) compliance and high levels of operational...
. Accountabilities Together with the process owners contribute to the design of the KPIs. Define performance metrics (KPI/SLA...