. Accountabilities Together with the process owners contribute to the design of the KPIs. Define performance metrics (KPI/SLA...
, and change requests in accordance with service-level agreements (SLA’s) and approved maintenance windows Ability to author...
Provide level 1 and 2 support, responding to ServiceNow Tickets within provided SLA's. Education / Experience...
Provide level 1 and 2 support, responding to ServiceNow Tickets within provided SLA’s. Education / Experience...
of SLA Work to establish Partner Program specific KPIs across multiple dashboards Manage shared inbox for both external...
dashboards to monitor for orders/messages outside of SLA Work to establish Partner Program specific KPIs across multiple...
corrective action plans. Develops & leads AST & all delivery organizations to timely, cost-effective delivery of SLA...
software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA...