and refine delivery & support processes to ensure a consistent, high-quality customer experience. Lead SLA governance... experience with incident resolution and SLA compliance. Help desk / support operations leadership. Experience managing software...
improvement plans based on data-driven insights and stakeholder feedback. - Conduct in-depth SLA re-assessments, risk analyses... and execution of improvement initiatives. - Oversee SLA governance and compliance across client contracts, ensuring alignment...
software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA...
hosting administration, management and performance tuning under high availability SLA environment. Experience with AWS, GCP...
, while delivering on our SLA and commitment to our customers Actively pursues effective and efficient operations...
such as Zoho Desk, Jira Service Desk, Freshdesk, or similar tools, including categorization, prioritization, SLA management..., realizando gestión de flujos de tickets, categorización, priorización, SLA y escalamiento técnico? Experiencia: - soporte...
leads within agreed SLA timelines - Own the sales pipeline from enquiry to arrival, maintaining detailed forecasting data...
de los niveles de servicio (SLA), aplicando lineamientos de TI que optimicen la estabilidad y el rendimiento de los sistemas...
breaks by network, aging, regulatory rejections, and SLA compliance. - Process automation: Design and deploy at least 2...
and pipeline rollups with lead‑source accuracy and SLA follow‑ups. - Collections nudges with templates and payment links;QBO sync...