deliverable meets enterprise-level quality and SLA expectations. This role is ideal for someone with deep experience... with clear throughput and SLA targets. - Provide structured feedback on model errors and recurring plan challenges...
(HR Operations, Payroll Support, Talent, Compliance, or multi-tower). Own SLA/KPI achievement, queue management, workload...
and accuracy of inherited reports, new report. This includes an SLA measurement. Delivering end-to-end expertise to supported...
support (SRE/SLA). - Track record: Shipping production solutions with measurable growth. - Experience in executive...
on deliverables, risks, KPIs, and SLA compliance. Coordinate with specialists or technical areas when needed. Manage workload... (any version). Strong management, tracking, and administrative control skills. Knowledge of operational KPIs (SLA, resolution...
with the reporting team to ensure SLA tracking and root-cause analysis for recurring issues. **Collaborate with the reporting...
readiness, and promo performance. Collaborate with the reporting team to ensure SLA tracking and root-cause analysis...
methods (chat, e-Services). - Working in accordance with NICE support process, procedures, contractual SLA’s. - Determine... in accordance with SLA. Qualifications Experience & Education: - +2 years of experience in enterprise software development...
third-party management lifecycle workflows to ensure timely progression and SLA adherence. Track and report on onboarding...
configurations, user access, and internal procedures while resolving incidents within SLA standards. - Manage IT inventory, update...