or higher Key Performance Indicators (KPIs) - Ticket Resolution SLAs – 90% of helpdesk tickets resolved within agreed SLA...
important metric and SLA measurement - Growing profitability by proactively identifying new opportunities and delivering...
, tracking, and availability documentation Coordinate all post-sale eDM activity to ensure creative quality and SLA adherence...
, and tags clean;produce weekly pipeline and SLA reports. Candidate experience: communicate within 24 hours, prep...
such as Zoho Desk, Jira Service Desk, Freshdesk, or similar tools, including categorization, prioritization, SLA management... de tickets, realizando gestión de flujos de tickets, categorización, priorización, SLA y escalamiento técnico? Experiencia...
important metric and SLA measurement Growing profitability by proactively identifying new opportunities and delivering...
position requires strong expertise in contact center operations, including SLA management, workforce planning, financial... projections - Work closely with Workforce Management teams to build schedules that meet SLA, demand, and cost targets - Ensure...
service and keeping our employees and client satisfaction top of mind, while delivering on our SLA and commitment...
and performance tuning under high availability SLA environment. - Experience with AWS, GCP, Azure is good to have. - Knowledge...
position requires strong expertise in contact center operations, including SLA management, workforce planning, financial... and demand projections - Work closely with Workforce Management teams to build schedules that meet SLA, demand, and cost targets...