de servicio (SLA). - Colaborar activamente con los equipos de O2C para crear sinergias que mejoren la satisfacción del cliente...
readiness, and promo performance. - Collaborate with the reporting team to ensure SLA tracking and root-cause analysis...
position requires strong expertise in contact center operations, including SLA management, workforce planning, financial... projections - Work closely with Workforce Management teams to build schedules that meet SLA, demand, and cost targets - Ensure...
ensuring SLA compliance and process accuracy. - Provide coaching and oversight to Master Data Staff. - Serve as primary...
– 90% of helpdesk tickets resolved within agreed SLA timeframes (e.g., P1 in- First Contact Resolution (FCR) – Achieve >...
and performance tuning under high availability SLA environment. - Experience with AWS, GCP, Azure is good to have. - Knowledge...
team to ensure SLA tracking and root-cause analysis for recurring issues. Collaborate on Reporting Service Line...
categorization, prioritization, SLA management, and technical escalation. Experience administering Linux and Windows Server...
and stakeholder feedback. - Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance... SLA governance and compliance across client contracts, ensuring alignment with internal standards and mitigating financial...
, and tags clean;produce weekly pipeline and SLA reports. Candidate experience: communicate within 24 hours, prep...