SLA's - Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA...
rates, SLA, average handle time, etc.) to maximize efficiency. Work with stakeholders to design call flows, IVR menus...
they adhere to the promised SLA. - Effectively communicate with Team members and all levels in the organization (R&D;, Sales...
to react quickly to changing needs, meet SLA's and manage work load of staff accordingly. - Ability to ensure processes...
support (SRE/SLA). - Track record: Shipping production solutions with measurable growth. - Experience in executive...
and disputes within established SLA targets - Investigate and resolve issues by coordinating with Supply Chain, Commercial...
and process monitoring;-Financial and BCP reviews;-Vendor exit strategies and SLA/KPI oversight;-Business Continuity... English Proficiency - Minimum Required: Fluent Other Critical Skills - Third-Party Risk Assessment - Contract & SLA...
KPIs including accuracy, QA scores, throughput, adherence, error types, and SLA alignment. - Conduct corrective action...
, and cross-functional teams to deploy sustainable fixes, ensure SLA compliance, document RCAs, and support continuous improvement...
improvements. Responsibilities include conducting root cause analyses, aligning metrics with KPIs, and enhancing SLA response rates...