experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment...
reports to assess performance against standard procedures and Service Level Agreements (SLA’s) Seeks opportunities...
readiness for new initiatives. - Monitor escalated issues and ensure timely resolution in line with SLA and escalation...
position requires strong expertise in contact center operations, including SLA management, workforce planning, financial... projections - Work closely with Workforce Management teams to build schedules that meet SLA, demand, and cost targets - Ensure...
accurate data mapping and inventory synchronization Monitor all retailer dashboards daily to ensure SLA compliance...
important metric and SLA measurement - Growing profitability by proactively identifying new opportunities and delivering...
. - Create, prepare and deliver detailed product/SLA level reporting, presenting actionable insights to both technical and non...
, Freshdesk, or similar tools, including categorization, prioritization, SLA management, and technical escalation. - Experience...
and process monitoring;-Financial and BCP reviews;-Vendor exit strategies and SLA/KPI oversight;-Business Continuity... English Proficiency - Minimum Required: Fluent Other Critical Skills - Third-Party Risk Assessment - Contract & SLA...
software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA...