Payroll Coordinator Colombia (Bogotá)
% updated and audited annually). - Vendor & Technology Management (Vendor SLA Compliance: ≥ 98% adherence to service-level agreements...
% updated and audited annually). - Vendor & Technology Management (Vendor SLA Compliance: ≥ 98% adherence to service-level agreements...
Directory. - Operate IT Service Management (ITSM) platforms to support ticketing, change management, and SLA compliance...
% updated and audited annually). - Vendor & Technology Management (Vendor SLA Compliance: ≥ 98% adherence to service-level agreements...
% updated and audited annually). - Vendor & Technology Management (Vendor SLA Compliance: ≥ 98% adherence to service-level agreements...
% updated and audited annually). - Vendor & Technology Management (Vendor SLA Compliance: ≥ 98% adherence to service-level agreements...
within SLA timelines - Work closely with our product and engineering teams to provide detailed problem descriptions of customer...
, and resolutions Reporting & Analytics - Track and analyze key operational metrics: - SLA compliance - Invoice accuracy...
, including incident management, ticket handling, and SLA compliance - Experience managing business requirements, enhancement...
, and stabilize applications, integrations, and data pipelines to meet availability and SLA targets....
through voice, email, and live chat, including after-hours on-call to meet SLA commitments....