. Foster the improvement of process KPIs and ensure SLA compliance. Define the team strategy and workload distribution of the...
;- SOC2 reviews and process monitoring;- Financial and BCP reviews;- Vendor exit strategies and SLA/KPI oversight... Risk Assessment - Contract & SLA Oversight - Risk and Controls Testing - Data Analytics & Reporting - Information...
, internal areas, and the treasury team to ensure compliance with client activities. - Report monthly SLA status to the Manager...
promptly to incidents and security alerts to ensure compliance with SLA requirements. • Perform data backups and manage...
in the E2E process are solved and appropriate visibility is provided · Create SLA with Support areas (taxes, Finance, IT...
for SLA definition and metrics during contract drafting and signoff process Lead monthly, quarterly, and yearly...
to ensure SLA compliance and escalate when necessary. Maintain clear and consistent documentation of incidents and resolution...
Streamline social media monitoring with internal processes to ensure SLA adherence and high-quality responses. Ensure seamless...
individual and team performance to ensure SLA adherence and quality outcomes. â— Provide structured feedback, coaching...
is prompt and thorough in accordance with current service level agreements (SLA). Foster lasting relationships...