interactions in CRM tool in accordance with SLA. Qualifications Excellent verbal and written communication skills in English...
, aligning metrics with KPIs, and enhancing SLA response rates. Strong problem-solving and communication skills are essential...
, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s Documenting all customer... interactions in CRM tool in accordance with SLA. Qualifications Excellent verbal and written communication skills in English...
la información necesaria, gestionar y responder solicitudes de detalle de pago según métricas de SLA, y dar seguimiento...
in CRM tool in accordance with SLA. Qualifications Excellent verbal and written communication skills in English...
. Operating within a service-level agreement (SLA) model, this role ensures no balls are dropped and that communications... in the production and formatting of weekly global internal newsletters. Project Management & SLA Delivery Operate...
. Operating within a service-level agreement (SLA) model, this role ensures no balls are dropped and that communications... in the production and formatting of weekly global internal newsletters. Project Management & SLA Delivery Operate...
on contract. Lead Team Leads, Trainers, and QA to meet and exceed client KPIs accuracy, throughput, SLA, AHT, quality... implementation of new or updated policies with zero disruption to SLA and accuracy. Quality Assurance Calibration Leadership...
, Treasury Management Systems (TMS), or financial software. Ensure SLA compliance with local offices and clients. Lead bank... teams. Ensure compliance with Enate and Chronos deadlines. Report monthly SLA status to the Treasury Supervisor based...
scores, throughput, adherence, error types, and SLA alignment. Conduct corrective action discussions when performance issues...