Quality Assurance Analyst I (Colombia)
program and project workflow. - Understands client SLA's and facilitates internal and external calibration sessions...
program and project workflow. - Understands client SLA's and facilitates internal and external calibration sessions...
regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA’s) - Seeks...
are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA) - Perform root cause...
in technical support, a strong leadership background, and the ability to drive improvement metrics like CSAT and SLA. This role...
, including incident resolution and SLA management. - Strong skills in root cause analysis and implementation of permanent...
provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services...
, while collaborating closely with Client Support and GTM teams to maintain SLA compliance. The role demands rapid execution, strong React...
while protecting stability and uptime - Identify and proactively manage dependencies, risks, escalations, and potential SLA breaches...
that the assigned targets in accordance with SLA are met. Ensure that the quality of the transactions is compliant...
(SLA's) - Seeks opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers...