activities. The performance should meet the requirements defined in the SLA/KPI’s. Specific Responsibilities · Timely...
activities. The performance should meet the requirements defined in the SLA/KPI's. Specific Responsibilities · Timely...
and dashboards Supporting the core recruitment process through tracking of set KPI’s, SLA’s and ensure accurate tracking...
activities. The performance should meet the requirements defined in the SLA/KPI's. Specific Responsibilities · Timely...
within an internal SLA (response time standards). Triage customer-support-related inquiries and collaborate with the Customer Experience...
. Take ownership of billing SLA compliance, fostering cross-team collaboration within OTC to enhance efficiency. Demonstrate cross...
guidance prioritizing caseload to achieve SLA compliance targets. Meet SLA requirements per channel/role Document every...
availability SLA environment. Experience with AWS, GCP, Azure is good to have. Knowledge of ETL is a plus. Experience with Unix...
Team Leaders and managers across BPO and tech support environments Ensure SLA achievement across multiple accounts...
background Track record of exceeding CSAT, SLA, or QA targets Benefits Work From Home Training & Development...