Java Support Engineer (Bogotá)
web contact methods (chat, e-Services). - Documenting all customer interactions in CRM tool in accordance with SLA...
web contact methods (chat, e-Services). - Documenting all customer interactions in CRM tool in accordance with SLA...
, and resolves any errors or customer disputes. - Process charges adjustments to meet the team SLA. Qualifications: - Excellent...
supervision, meeting defined SLA targets - Escalate issues to the next support level when they fall outside L2 scope, providing...
or customer disputes. - Process charges adjustments to meet the team's SLA Qualifications: - Excellent verbal and written...
architecture changes, new integrations, and platform enhancements prior to release;- Ensure issues are resolved within SLA...
, and escalation paths Contribute to SLA adherence, response-time tracking, and resolution metrics Help design scalable support...
or customer disputes. - Process charges adjustments to meet the team SLA. Qualifications: - Excellent verbal and written...
work model. This role is crucial for overseeing day-to-day AR operations, ensuring SLA compliance, and leading automation...
Fees (LPFs) through efficient processing and follow-up. Track and manage workload to avoid backlog and ensure SLA...
& SLA Delivery - Operate within defined SLAs to ensure communications projects and deliverables are completed on time...