configurations, user access, and internal procedures while resolving incidents within SLA standards. Manage IT inventory, update...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s. Determine problem... with SLA. Qualifications Experience & Education: +2 years of experience in enterprise software development and Technical...
against SLAs, and reviews results with key contacts. Ensures the local SLA is kept up to date to meet changing requirements...
configurations, user access, and internal procedures while resolving incidents within SLA standards. Manage IT inventory, update...
KPIs including accuracy, QA scores, throughput, adherence, error types, and SLA alignment. Conduct corrective action...
, aligning metrics with KPIs, and enhancing SLA response rates. Strong problem-solving and communication skills are essential...
incidents within SLA standards. Manage IT inventory, update asset records, assign equipment, conduct audits, and coordinate...
on contract). Lead Team Leads, Trainers, and QA to meet and exceed client KPIs (accuracy, throughput, SLA, AHT, quality... implementation of new or updated policies with zero disruption to SLA and accuracy. Quality Assurance & Calibration Leadership...
. Expertise in: Desktop, technical, and help desk support. Incident management and SLA/service management. Customer service...
operations (HR Operations, Payroll Support, Talent, Compliance, or multi-tower). Own SLA/KPI achievement, queue management...