Metrics: Zero missed carrier deadlines;confirmations logged within 2448 hours. SLA compliance on first-response and ticket...
, incident management, and service improvement Experience in SLA Management/Service Management Expertise in customer service...
, and timelines for the team. Follow up on deliverables, risks, KPIs, and SLA compliance. Coordinate with specialists or technical..., and administrative control skills. Knowledge of operational KPIs (SLA, resolution times, quality). Experience in risk identification...
individual and team performance to ensure SLA adherence and quality outcomes. â— Provide structured feedback, coaching...
SLA/SLR Performance POD Productivity & Quality Innovation Commercial Management Client Satisfaction (NPS) Team...
activities. The performance should meet the requirements defined in the SLA/KPI’s. Specific Responsibilities · Timely...
(chat, e-Services). Documenting all customer interactions in CRM tool in accordance with SLA. Qualifications...
issues. -Service Delivery & Oversight -Oversee daily support operations and ensure SLA adherence. -Manage external...
activities. The performance should meet the requirements defined in the SLA/KPI’s. Specific Responsibilities · Timely...
activities. The performance should meet the requirements defined in the SLA/KPI's. Specific Responsibilities · Timely...