, configurations, and access permissions. Respond promptly to incidents and security alerts to meet SLA and compliance requirements...
Streamline social media monitoring with internal processes to ensure SLA adherence and high-quality responses. Ensure seamless...
is prompt and thorough in accordance with current service level agreements (SLA). Foster lasting relationships...
to ensure SLA compliance and escalate when necessary. Maintain clear and consistent documentation of incidents and resolution...
monitoring;-Financial and BCP reviews;-Vendor exit strategies and SLA/KPI oversight;-Business Continuity Planning;-Data... Proficiency Minimum Required: Fluent Other Critical Skills Third-Party Risk Assessment Contract & SLA Oversight Risk...
. -Work as a team to meet or exceed Command Alkon's Support SLA's. -Continually make improvements or updates to Command...
, offer, and onboarding stages. Metrics and reports: Monitor indicators (time to hire, quality of hire, feedback SLA, diversity in the...
. -Work as a team to meet or exceed Command Alkon's Support SLA's. -Continually make improvements or updates to Command...
. You'll be responsible for team development, SLA compliance, quality standards, and capacity planning across all operational... resolution. SLA & Quality Management: Monitor SLA compliance and maintain high-quality standards across the team's output...
rates, SLA, average handle time, etc.) to maximize efficiency. Work with stakeholders to design call flows, IVR menus...