as support month-end closing activities. The performance should meet the requirements defined in the SLA/KPI's. Specific...
activities. The performance should meet the requirements defined in the SLA/KPI's. Specific Responsibilities · Timely...
by keeping tickets updated within SLA Use feedback to improve customer experience and debugging strategies Improve team...
working in SLA-driven, multi-client environments, and extended hours as required Bachelor's Degree or equivalent experience...
as support month-end closing activities. The performance should meet the requirements defined in the SLA/KPI’s. Specific...
activities. The performance should meet the requirements defined in the SLA/KPI’s. Specific Responsibilities · Timely...
claims and disputes within established SLA targets Investigate and resolve issues by coordinating with Supply Chain...
for all customer inquiries and requests Register, classify, and manage customer claims and disputes within established SLA targets...
activities. The performance should meet the requirements defined in the SLA/KPI's. Specific Responsibilities · Timely...
regularly with MSP Service Desk Technical Leads to align ticket handling, escalation management, and SLA performance. Monitor...