, Compliance, Sales, and HR Systems/tools (varies by role): CRM/case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS...
, Zendesk). Ability to troubleshoot urgent technical issues calmly and systematically, including live screen or hardware...
, Compliance, Sales, and HR Systems/tools (varies by role): CRM/case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS...
, Compliance, Sales, and HR Systems/tools (varies by role): CRM/case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS...
, Compliance, Sales, and HR Systems/tools (varies by role): CRM/case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS...
Experience with customer service systems (Jira Service Desk, Zendesk, etc) Experience with Git, Agile development practices...
of their primary data across systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk...
Fluent in German & English deep helpdesk stack experience (Zendesk/Gorgias/Intercom etc.) Nice-to-haves: DTC subscription...
-based ticket classification and intent extraction pipelines for Zendesk and Intercom contexts. Build and maintain real-time... AI systems beyond research or prototype work. Familiarity with support platforms such as Zendesk or Intercom, and mapping...
, contact center, or BPO environments Familiarity with ticketing systems (e.g. Zendesk) Experience with KPI frameworks...